Legal

Delete Your Account & Data

How to delete your thermotrack.io account, exactly what is permanently removed, what we are legally required to retain, and for how long.

How to delete your account

Account deletion is initiated from within the thermotrack.io app — this confirms it's really you before anything is removed.

Open the thermotrack.io app (or the web app at app.thermotrack.io) and sign in.
Go to Account → Delete Account.
Confirm the request. You'll receive an email acknowledging it, and written confirmation once deletion is complete.

Delete your account

Signed in already? Go straight to the deletion screen in the web app.

Open account deletion

No longer have the app installed? Email us from the address associated with your account at support@thermotrack.io and we'll process the deletion for you.

What is deleted vs. retained

Permanently deleted

Your account profile — name, email address and login credentials
All temperature & humidity readings and historical sensor data
Location history, journeys, photographs, voice notes and form entries created in the mobile app
Your devices, gateways, zones and work schedules configuration
Alert rules, alert history and notification settings
AI insight reports generated for your account
Any shared access tokens issued to third parties (immediately revoked)
Team invitations and role assignments you created

Retained (and why)

Billing & invoice records — kept to meet tax/accounting law. After deletion they can no longer be linked back to your identity.
Encrypted backups — your data ages out of routine backups as they cycle.
Anonymised, aggregate statistics — contain no personal data and cannot identify you.

Deletion timeline

What	When
Confirmation of your request	Immediately
Account & personal data permanently deleted	Within 30 days
Data removed from backups	Within 90 days (as backups cycle)
Billing records (required by financial law)	Retained up to 7 years, then deleted — not linkable to you after account deletion

This deletion process applies to personal data held by thermotrack.io as data controller. For the full picture of what we collect and your rights, see our Privacy Policy. Questions? Contact support@thermotrack.io.